MY ACCOUNT

PRICE ADJUSTMENT FOR THE GERMAN MARKET

• WHEN WILL THE PRICE CHANGEOVER TAKE PLACE AND HOW WILL IT WORK?
• ARE THERE LOYALTY BENEFITS FOR EXISTING CUSTOMERS WITH THE PRICE ADJUSTMENT?
• HOW DO THE PRICES CHANGE IN GERMANY, EVEN IF I ALREADY HAVE A SUBSCRIPTION?
• WHY ARE WE ADJUSTING THE PRICES FOR THE GERMAN MARKET?

ACCOUNT AND PROFILE

• HOW DO I CREATE AN ACCOUNT?
• WHY CAN'T I LOG IN ON A SECOND DEVICE?
• HOW DO I CHANGE MY PASSWORD?

MEMBERSHIP

• WHY AM I BEING ASKED TO PURCHASE AGAIN DESPITE HAVING AN ACTIVE GAMEPASS?
• I HAVE TAKEN OUT A SUBSCRIPTION, BUT CANNOT VIEW THE CONTENT I WANT
• HOW DO I REDEEM MY CLUB CODE?
• I HAVE RECEIVED A COUPON/DISCOUNT CODE. HOW CAN I APPLY IT TO MY CURRENT SUBSCRIPTION FOR RENEWAL?
• HOW DO I CANCEL MY SUBSCRIPTION?
• HOW CAN I PURCHASE A GAMEPASS?

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